·   TS//SCI + CI Poly Security Clearance

·   Cisco Certified Network Associate Security

·   Cisco Certified Network Associate Routing and Switching

·   CompTIA Network+

·   CompTIA Security+

·   Complex troubleshooting

·   Leadership

·   Research

·   Analytical Problem solving

·   ITIL Training

 

Experience:

·   Provide and maintain server and network operation for over 1,800 users in an Enterprise environment including Microsoft Visio network topology diagrams

·   Demonstrated adaptability by making smooth transition from Cisco Catalyst IOS to Cisco Nexus NX-OS with minimum downtime

·   Data center experience with the install, configure, upgrade, troubleshoot and manage of six Cisco Nexus switches

·   Familiar with networking technologies such as TCP/IP, STP, HSRP, vLAN (802.1q), Trunking, port channel, Cisco Secure ACS (TACACS+), and AAA

·   Install, configure and maintain networking devices including Cisco Catalyst 2950, 3560, 3750, 4507 and Nexus 2000/5000 and multiple crypto devices as well as Cisco ACS server, Prime, and VMware

·   Network Operations Manager for the 704^th MI BDE S6 at Fort George Meade, MD

·   Ensure systems/networks are operated and maintained IAW regulatory guidelines and in-house implemented policies and procedures

·   Establish plans to carry out assignments, resolve most of the conflicts that arise, and interpret policy in terms of established objectives

·   Established Network Operation section within IT department

·   Create training modules to enhance co-workers’ understanding of processes and technologies such as Spanning-tree Protocol, Layer 2 operations and Port Security.

·   Maximized use of professional down-time by creating classes involving network operations relevant to IT department and common CCNA level troubleshooting steps

·   Educated 15 Helpdesk technicians with organizational network operations and local configurations

·   Organization and time-management skills were key in managing a six member service desk team bringing customer satisfaction up from an “E” rating to a “B.” 

jmiller53rd@gmail.com

 

·   Customer relations, explaining IT functions in terminology the customer can understand

 

Employment History:

·   Network Engineer - 704^th Military Intelligence Brigade - U.S. Army             June 2011 – Present

·   Transportation Specialist - U.S. Army                                              September 2007 – June 2011

·   Warehouse Manager - Kablelink Electric                                                                       2003-2007

 

Education:

·   University of Maryland University College – Computer Science Degree Plan (42 cr)

·   U.S. Army Information Technology Specialist School Honor Graduate

·   New Horizons Charlotte – Network Systems and Security Professional

 

 

Certifications:

·   Cisco Certified Network Associate Security                                                                 October 2014

·   Cisco Certified Network Associate Routing & Switching                                            October 2014

·   CompTIA Security +                                                                                                         April 2015

·   CompTIA Network +                                                                                                        April 2015

 

Courses (New Horizons):

·   CCNP – SWITCH, ROUTE, TSHOOT                                                                                    2016

·   Certified Ethical Hacker                                                                                                             2016

·   MCSA Server 2012 – Install, Administer, Advance                                                                  2016

·   ITIL v3 Foundation                                                                                                                    2016

 

 Continuing Education Courses (Skillport):

·   CompTIA Security +

·   CompTIA Network +

·   ICND 1 & 2

·   A+ Essentials 2009

·   Conflict, Stress, and Time Management

·   Team and Customer Relationships

·   Customer Interactions

·   Social Networking for Users

·   Communication Skills

·   Customer Service Representative

·   Customer Interactions

·   Team and Customer Relationships

·   Information security and the Internet

·   Malicious code and information security

·   Using E-mail, the Internet, and Social Media safely in a Corporate Environment

·   Using your Desktop Computer and Mobile Devices safely

·   Introduction to Information Security

·   Leadership Essentials

·   CIOG-6NETCOM IA Technical Level 1

·   TCP/IP

·   Intrusion Detection and Risk Management

·   Firewalls and VPNs

·   Planning and Implementing Group Policy

·   Encryption Technologies

·   IP Addressing and Routing

·   Implementing Active Directory Users and Groups

·   Leadership Essentials